Privacy Policy

At West Painting, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website at westpainting.ca or engage our painting services.

This policy is in accordance with Quebec's Act respecting the protection of personal information in the private sector (CQLR, c. P-39.1), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and Quebec's Act to modernize legislative provisions respecting the protection of personal information (Bill 64).

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email address, phone number, and other contact details necessary to provide our painting services or respond to inquiries.
• Property Information: Details about your property relevant to our painting services.
• Service Information: Details about the painting services you request or that we provide to you.
• Website Usage Information: Information collected through cookies and similar technologies about how you use our website, including IP address, browser type, pages visited, and time spent on our website.

2. How We Collect Information

We collect information through:

• Direct interactions when you contact us via our website, email, phone, or in person
• Completed service request forms or quotation requests
• Automated technologies or interactions through cookies on our website
• Third parties such as business partners or service providers

3. Purpose of Collection and Use

We collect and use your information for the following purposes:

• To provide and manage our painting services
• To process and fulfill your requests for information or quotes
• To communicate with you about our services
• To improve our website and services
• To comply with legal and regulatory obligations
• For billing and payment purposes
• To conduct market research and surveys to better understand our customers' needs
• For advertising and marketing purposes, including targeted advertising through platforms like Facebook

4. Legal Basis for Processing

We process your personal information based on:

• Your consent
• The necessity to perform a contract with you
• Compliance with our legal obligations
• Our legitimate business interests

5. Disclosure of Your Information

We may share your information with:

• Our employees and contractors who need access to provide our services
• Service providers who perform services on our behalf (such as payment processors, IT services, etc.)
• Professional advisers including lawyers, auditors, and insurers
• Government authorities when required by law
• Advertising platforms such as Facebook to deliver targeted advertising

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable privacy laws.

6. Data Security

We implement appropriate security measures to protect your personal information from accidental loss, unauthorized access, alteration, or disclosure. We limit access to your personal information to those employees, contractors, and third parties who have a business need to know.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. In determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. Your Legal Rights

Under Quebec privacy law, you have the right to:

• Access your personal information
• Request correction of incomplete or inaccurate information
• Request deletion of your personal information
• Object to or restrict the processing of your personal information
• Request the transfer of your information to another organization
• Withdraw your consent at any time (where processing is based on consent)
• Lodge a complaint with the Commission d'accès à l'information du Québec

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

9. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users and to enhance your experience. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. However, if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

10. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. We encourage you to read the privacy policy of every website you visit.

11. Children's Privacy

Our website and services are not intended for children under 14 years of age. We do not knowingly collect personal information from children under 14. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 14, we will take steps to remove that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

West Painting
Montreal, Quebec
Email: [Your email address]
Phone: [Your phone number]

Last Updated: March 23, 2025